Customer Service

About the position

The Customer Service Representative is the primary day-to-day interface between Kongsberg Automotive and our customers. This role is responsible for providing excellent customer service by being an advocate for our customers, delivering accurate and timely resolutions and building brand loyalty.

Responsibilities

· Accurately enter and maintain sales orders, order changes, and information using SAP system.

· Communicate to customers and internal personnel in a timely, clear, efficient and appropriate method regarding all aspects of sales demand including delivery status, production schedules, lead times, revisions, and delivery requirements.

· Provide appropriate information to facilitate quotations for sales inquiries for both potential and existing customers.

· Assist new product development & sales with communication to customer regarding changes/planning and missing info as necessary.

· Develop forecasts with customers, sales, and planning to ensure good customer service and maximize production capacities.

· Maintain Forecast systematically as per customers Contract & SLA.

· Monitor pricing in SAP system to match customer PO, report discrepancy & request updates as necessary, maintain orders updated with most current pricing published.

· Work with NPD and Sales to ensure invoicing of customer for tooling charges

· Ensure high delivery service level to external and internal customers by proactively monitoring open orders and communicating delays. Where needed, follow up with internal stakeholders to achieve customer needs

· Ensure high level of responsiveness to internal and external customers to meet KPI targets set by the department

· Coordinate closely with the Shipping team to execute on time shipment of customer orders.

· Assist Shipping with customer portals used for data entry and order processing.

· Manage and maintain orders received via electronic data interchange (EDI)

· Promote new and existing business through quoting prices and delivery lead times according to the approved pricing guidelines and analysing current stock levels

· Issue return material authorizations when requests are received from customers.

Requirements

• College degree preferred, but not required
• 1-3 years of inside sales, account management, or other customer service experience
• Excellent written and verbal communication skills
• Ability to work in fast-paced, ever-changing environment
• Frequent walking, use of telephone and computer, sitting for extended periods.

What we offer

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Application / Contact

If this sounds interesting and likely the right challenge for you, we look forward to receiving your application!

Please register your CV/resume and cover letter.

Within your application, please inform us regarding your notice period and salary expectations.

The applications will be handled on an ongoing basis and the position may be filled before the application deadline date.