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Kongsberg Automotive provides world-class products to the global vehicle industry. Our products enhance the driving experience, making it safer, more comfortable and sustainable. With revenues of approx. EUR 1.1 billion and approximately 11.500 employees in 19 countries, Kongsberg Automotive is truly a global supplier. The company is headquartered in Zürich, Switzerland and has more than 25 production facilities worldwide. The product portfolio includes seat comfort systems, driver and motion control systems, fluid assemblies, and industrial driver interface products developed for global vehicle manufacturers.

Service Desk Technician

Location: 

Suffield, US, CT 06078

Country/Region:  US

About the position

We are looking for an outgoing, procedure driven and friendly Service Desk Technician.  The primary responsibility for this position will be working within the plant to provide end-user support, desktop and desktop application support.  This position is located in Suffield, Ct.

 

Responsibilities
  • Answer the phone - With the proper greeting in a timely manner. Also includes checking voicemail and returning calls.
  • AADM – Create, Assign and Close tickets in a timely manner, train users on operation and monitor Queue consistently.
  • Account Administration - Add/Delete/Change user accounts for all systems in use by users.
  • Documentation - Help to maintain documents for IT; including Matrices, equipment lists and others.
  • Software Support - Help to troubleshoot issues, install, remove, delete and configure software.
  • Hardware Support - Help to troubleshoot issues, effect warranty repairs, reimage or repair as needed.
  • Secondary responsibilities include alternate site support as assigned for coverage. This support will include but is not limited to the following: User Account Administration, this includes all systems that the Technician has been given access to, both internal and external.
  • Other Projects - As assigned by Manager.
  • Physical Presence – Local physical support for USG as allowed by assigned location.
Requirements
  • Bachelor’s Degree in related area and/or 3+ yrs. of experience.
  • Good understanding of MS operating system and deployment
  • Good Customer Service attitude
  • Familiarization with Active directory
  • Good problem-solving/troubleshooting skills
  • Experience utilizing a help desk ticketing system a plus
  • Familiarity with office 365 and SCCM preferred
Application / Contact

If this sounds interesting and likely the right challenge for you, we look forward to receiving your application!

 

Please register your CV/resume and cover letter.

Within your application, please inform us regarding your notice period and salary expectations.

 

The applications will be handled on an ongoing basis and the position may be filled before the application deadline date.


We want your integrity, accountability, creativity and teamwork mindset and skills

In Kongsberg Automotive we embrace diversity within our workforce. We make recruiting decisions based on experience and skills and pride ourselves on having a strong culture of leadership, diversity and inclusiveness.

We aim to employ the world’s brightest minds, providing a limitless pool of ideas and opportunities, who will incorporate our core values within their work. We believe in hiring talented people of varied backgrounds, experiences and styles and offer an unlimited contract within a dynamic and international environment with prospects for personal growth.

Welcome to an outstanding career in Kongsberg Automotive!


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Application Id:  682
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