Kongsberg Automotive provides cutting-edge technology to the global vehicle industry. We drive the global transition to sustainable mobility by putting engineering, sustainability, and innovation into practice. Headquartered in Zurich, with revenues of over EUR 830 million, the company’s 5,700 employees are spread over 18 countries worldwide. Our product portfolio includes driver and motion control systems, fluid assemblies, and industrial driver interface products. Find more information at: kongsbergautomotive.com

IT Service Desk Technician

Location: 

Novi, US, MI 48377

Country/Region:  US

About the position

The Service Technician’s responsibility is primary support for site(s) as assigned and basic troubleshooting and ticket completion for those assigned site(s) through AADM, on the phone and via email/ or other remote access options. Secondary responsibilities include: alternate site support as assigned for coverage. This support will include but is not limited to the following: User Account Administration, this includes all systems that the Technician has been given access to, both internal and external. The Technician will also be responsible for end user support on all software and hardware (laptops, desktops) that users may have regardless of origin.

Responsibilities

  • Answer the phone - With the proper greeting in a timely manner. Also includes checking voicemail and returning calls.
  • AADM – Create, Assign and Close IT tickets in a timely manner, train users on operation and monitor Queue consistently.
  • Account Administration - Add/Delete/Change user accounts for all systems in use by users.
  • Documentation - Help to maintain documents for IT; including Matrices, equipment lists and others.
  • Software Support - Help to troubleshoot issues, install, remove, delete and configure software.
  • Hardware Support - Help to troubleshoot issues, effect warranty repairs, reimage or repair as needed.
  • Other Projects - As assigned by Manager.
  • Physical Presence – Local physical support for USG as allowed by assigned location.
  • Travel – Travel may be required on occasion.

Requirements

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. 

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Positive attitude and strong customer service skills

 

EDUCATION and/or EXPERIENCE:

To execute this job successfully, an individual must be able to perform each essential duty.  May require a bachelor's degree in area of specialty and/ or 3+ years of experience in the field or in a related area.  Familiar and current with a variety of the industry’s concepts, practices, and procedures.  Performs a variety of tasks and a wide degree of creativity and latitude is expected.

What we offer

Application / Contact

If this sounds interesting and likely the right challenge for you, we look forward to receiving your application!

 

Please register your CV/resume and cover letter.

Within your application, please inform us regarding your notice period and salary expectations.

 

The applications will be handled on an ongoing basis and the position may be filled before the application deadline date.


We want your integrity, accountability, creativity and teamwork mindset and skills

In Kongsberg Automotive we embrace diversity within our workforce. We make recruiting decisions based on experience and skills and pride ourselves on having a strong culture of leadership, diversity and inclusiveness.

We aim to employ the world’s brightest minds, providing a limitless pool of ideas and opportunities, who will incorporate our core values within their work. We believe in hiring talented people of varied backgrounds, experiences and styles and offer an unlimited contract within a dynamic and international environment with prospects for personal growth.

Welcome to an outstanding career in Kongsberg Automotive!


Keywords: 
Application Id:  2474
Posting date::  Jun 24, 2022