Kongsberg Automotive provides cutting-edge technology to the global vehicle industry. We drive the global transition to sustainable mobility by putting engineering, sustainability, and innovation into practice. Headquartered in Kongsberg, with revenues of over EUR 885 million, the company’s 5,300 employees are spread over 17 countries worldwide. Our product portfolio includes driver and motion control systems, fluid assemblies, and industrial driver interface products. Find more information at: kongsbergautomotive.com

Service Desk Technician

Location: 

Jardim Guanabara Jundiai- , BR, 13.211-840

Country/Region:  BR

About the position

If you're an IT Service Desk professional looking to expand your skills in a company with a global presence, this opportunity may be perfect for you!
The responsibility of this professional is primary support for the assigned plants, basic troubleshooting, filling in tickets through the Company's system and also end-user support for all software and hardware (laptops, desktops) that users may have, regardless of origin.

This professional will work in the city of Jundiai/SP, but support is not limited to the local plant, and for this, advanced English is essential. If you fit the profile, come and work with us.

 

Responsibilities

  • Ticketing system – Create, Assign and Close tickets in a timely manner, train users on operation and monitor Queue consistently.
  • Account Administration - Add/Delete/Change user accounts for all systems in use by users.
  • Documentation - Help to maintain documents for IT; including Matrices, equipment lists and others.
  • Software Support - Help troubleshoot issues, install, remove, delete, and configure software.
  • Hardware Support - Help troubleshoot issues, effect warranty repairs, deploy Operative System or repair as needed.
  • Infrastructure – evaluating and providing infrastructure where it is necessary, managing and hiring partners to install network cables and electric resources.
  • Manage server room, backup units, checking equipment, Server’s UPS, switches, replacing and installing physical equipment.
  • Manage Brazilian ERP Datasul, creating tickets, requesting updates, analyzing and testing customized programs, check the issues with end user and request technical support for development.
  • Manage Datasul users, checking access, creating users.
  • Responsible for sharing information between Logistics/Sales and SAP EDI Team, understanding specific customer requirements.

Requirements

Bachelor's degree in area of specialty and/ or 3+ years of experience in the field or in a related area.  Familiar and current with a variety of the industry’s concepts, practices, and procedures.

Travel may be required on occasion

What we offer

  • Work in a global and diverse company with endless opportunities.
  • Learning & development opportunities with KA Learning Lab
  • Opportunity to improve skills and expand own and organization’s competencies.
  • Complete and attractive benefits package

Application / Contact

If this sounds interesting and likely the right challenge for you, we look forward to receiving your application!

Please register your CV/resume and cover letter.

Within your application, please inform us regarding your notice period and salary expectations.

The applications will be handled on an ongoing basis and the position may be filled before the application deadline date.


We want your integrity, accountability, creativity and teamwork mindset and skills

In Kongsberg Automotive we embrace diversity within our workforce. We make recruiting decisions based on experience and skills and pride ourselves on having a strong culture of leadership, diversity and inclusiveness.

We aim to employ the world’s brightest minds, providing a limitless pool of ideas and opportunities, who will incorporate our core values within their work. We believe in hiring talented people of varied backgrounds, experiences and styles and offer an unlimited contract within a dynamic and international environment with prospects for personal growth.

Welcome to an outstanding career in Kongsberg Automotive!


Keywords:  Service Desk Technician suporte TI informatica
Application Id:  3695
Posting date::  Jul 5, 2024